If you make a purchase on this web site you will be paying through PayPal. You can
pay with PayPal without being a member, all you need is a credit card.
If you wish to pay via cheque, postal order or bank transfer, please send your order
via post or email or contact us to make other arrangements. Orders cannot be sent
until cheques have cleared or confirmation of bank transfer has been received.
We do our best to get your purchases to you as quickly as possible, however we are
located out of town and don’t always get to the post every day.
We ship to anywhere in Australia. If you are a local customer and wish to arrange
pickup or drop off, please contact us via email.
Postage rates are per product and are noted in the product description. We are currently
posting Felco tools free of charge within Australia.
Our usual shipping method is via Australia Post. .
For larger orders please contact us to calculate the most economical option.
We generally keep most products, excluding spare parts in stock and endeavour to
post your order within 1-3 days. If we need to order a product in, it is usually
in our store within 5-10 business days, ready for dispatch. If an item is out of
stock, we will notify you of the potential delay.
If you are unhappy with your purchase in any way then you may return it within 30
days if it is unused and in original, undamaged packaging. We will refund the full
purchase price, excluding freight. Return freight costs are covered by you.
Used goods can only be returned if faulty, in which case they will be assessed and
if necessary, either repaired or replaced.