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PROFESSIONAL TOOLS FOR HORTICULTURE

Postage & Terms

If you make a purchase on this web site you will be paying through PayPal.  You can pay with PayPal without being a member, all you need is a credit card.

If you wish to pay via cheque, postal order or bank transfer, please send your order via post or email or contact us to make other arrangements.  Orders cannot be sent until cheques have cleared or confirmation of bank transfer has been received.

Delivery

We do our best to get your purchases to you as quickly as possible, however we are located out of town and don’t always get to the post every day.

We ship to anywhere in Australia.   If you are a local customer and wish to arrange pickup or drop off, please contact us via email.  

Postage rates are per product and are noted in the product description.  We are currently posting Felco tools free of charge within Australia.

Our usual shipping method is via Australia Post.  .

For larger orders please contact us to calculate the most economical option.

 

We generally keep most products, excluding spare parts in stock and endeavour to post your order within 1-3 days.  If we need to order a product in, it is usually in our store within 5-10 business days, ready for dispatch.  If an item is out of stock, we will notify you of the potential delay.          

If you are unhappy with your purchase in any way then you may return it within 30 days if it is unused and in original, undamaged packaging.  We will refund the full purchase price, excluding freight.  Return freight costs are covered by you.

 

Used goods can only be returned if faulty, in which case they will be assessed and if necessary, either repaired or replaced.

 

Please contact us before making a return.

 

 

Goods are covered by manufacturers warranty.  Please contact us first if you believe you have a warranty issue

We respect your privacy.  Any information that we collect from you is for use in this business only.  We will not pass this information on to any other parties without your consent.

 

Any financial information such as credit card details that you provide through the secure pay pal shopping cart process is not viewed or stored by us.

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